PREAMBLE
- These General Purchase Terms and Conditions, hereinafter referred to as [CONDITIONS], are agreed between [COMPANY], headquartered at Canada Moinho da Vila S/N, 9560-208 Água de Pau, NIF 215890973 and the people who, using the Miguel Alexandre Pereira Correia website, wish to make purchases at the online store, henceforth called [SITE].
- These conditions apply exclusively to persons who are not traders, hereinafter referred to by [USER], being understood as such any person who acts for purposes that do not belong to the scope of their professional, commercial, industrial or artisanal activity.
- The USER must carefully read the general purchase terms and conditions, expressly tied to them, when clicking on the button “I accept the general purchase terms and conditions”, therefore, if the USER does not agree, the USER should not place the order or purchase.
- The present general conditions will not apply if it turns out that the USER is not a consumer, as defined in paragraph c) of article 3 of Decree-Law no. 24/2014, of 14 February.
Miguel Alexandre Pereira Correia reserves the right to, without prior notice, add, modify or alter these general online purchase conditions, change the sales price, or modify or replace the available products, considering that the USER when placing a new order or purchase accepts and is expressly tied to the new general purchase terms and conditions and sales prices.
BOOKINGS
Confirmation and use of our services implies our customers knowledge and acceptance of the terms and conditions.
All activities can be booked online by email or by telephone, up to 12 hours before the start of the booked service. The services will only be considered, after confirmation from us, receiving the customer a validation of the reservation.
Payments are made at the end of each Tour to the guide itself, in cash or prepaid by bank transfer, and are only considered confirmed upon receipt of proof of payment. For billing purposes be sure to provide us with your N.I.F.
Bookings made more than one month in advance when the service date coincides in the high season (April – September) will only be considered confirmed after payment by bank transfer of the sum equivalent to 20% of the total value of services and receipt of the service. payment receipt.
PREPAID RESERVATIONS
Up to 7 days before agreed date – 100% refund of amount paid.
Absent on service day – no return.
NORMAL RESERVATIONS
Up to 10 hours before service starts – free of charge.
On the day or start of the service after the arrival of the guide / vehicle to the agreed place – 30% of the total amount related to expenses and charges with the vehicle / guide.
Absent – 30% of the total amount of the reserved service related to expenses and charges with the vehicle / Guide.
All contracted services are subject to codes of conduct and may be canceled by us at any time after commencement without refund of the prepaid amount and full payment of the full amount of the service in the event of non-compliance with the terms such as:
- Smoking in vehicles;
- Any and all racism;
- Vandalism or destruction inside or outside vehicles, parks, viewpoints, museums, nature etc.;
- Inappropriate Behavior with our Guides or Customers;
- Conduct capable of harming the susceptibility of third parties at scheduled stops;
- Drunkenness or altered states.
Force majeure and not under the control of Azores Dream Tours may lead to cancellation or rescheduling of services, always in agreement with our customers and following a common sense policy.
Some examples of circumstances not attributable to Azores dream Tours and customers, which may lead to cancellation or rescheduling:
- Sudden or more severe disease;
- Exceptional or severe weather conditions;
- Strike by third parties;
- All kinds of road accidents;
- Vandalism, terrorism or war;
- Other uncontrollable conditions.
ONLINE STORE
THERMS AND CONDITIONS
- All the “Terms and Conditions” of the Online Store of Azores Dream Tours are applied to all tours ordered on this site.
- The Client must carefully read the “Terms and Conditions” each time he accesses the site.
SECURITY CONDITIONS
- The data collected is mandatory and confidential, and is intended only for the billing of the tour(s) purchased.
- Despite using security procedures inherent to this business area, there are risks of using the Internet, over which Azores Dream Tours has no control.
- Azores Dream Tours is not responsible for loss or delays in data transmission via the Internet between the Customer and the Azores Dream Tours Online Store.
PRODUCTS AND PRICES
- Azores Dream Tours Online Store offer a wide range of tours for sale.
- The offer for each tour is limited to existing stock.
- The Azores Dream Tours Online Store reserve the right, at any time and without prior notification, to replace or modify the available tours, the respective prices and the conditions presented.
- If the Client continues to access the site, it will be deemed to have accepted such changes.
- All prices include VAT at the legal rate in force.
- Prices are always shown in Euros.
ORDERS
- Orders at The Azores Dream Tours Online Store can be placed 24 hours a day, 7 days a week.
- While browsing the Online Store, you can add to the shopping cart by clicking on the “Book Now” button.
- When you have finished selecting yout Tours, you can select the “View Cart” icon to see the summary of your selection.
- Later, you can proceed to enter your data by selecting the option “Procced to Checkout”.
- After entering your personal data, also confirm the intention to place the order.
- Your order will not be accepted and the contract is not concluded until you receive, by email, the confirmation of acceptance of the order and make the payment for it.
CONSUMER DISPUTES
The European Union has created a website to support consumers in submitting their complaints about any dispute in which they are involved. In this context, the COMPANY provides all the information so that the costumer can exercise its right of complaint with an official entity, third party impartial to the process. So, if you were unsatisfied with the purchase of a product or service purchase from our website, or with the solution we presented to resolve a situation, you can access this official website https://ec.europa.eu/consumers/odr and expose your dispute.
35. All electronic messages sent during the access to the online store, including e-mails and messages via an internet browser, will be considered, for the purposes of the applicable law, as contractual declarations.
36. Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them in the resolution, or guidance of any conflict, before opening litigious processes in the courts. As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between you and the company, who is the target of your complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.
You may know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘committee responsible for consumer disputes.
Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial process.
37. Suggestions for alternative dispute resolution entities:
Cniacc – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Centro de Arbitragem de Conflitos de Consumo de Lisboa
http://www.centroarbitragemlisboa.pt/
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral
Ciab – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
Cicap – Tribunal Arbitral de Consumo
For any comments or doubts, please contact us by phone +351 919 607 160 or by email azoresdreamtours@gmail.com.
