Therms and Conditions

BOOKINGS

Confirmation and use of our services implies our customers knowledge and acceptance of the terms and conditions.

All activities can be booked online by email or by telephone, up to 12 hours before the start of the booked service. The services will only be considered, after confirmation from us, receiving the customer a validation of the reservation.

Payments are made at the end of each Tour to the guide itself, in cash or prepaid by bank transfer, and are only considered confirmed upon receipt of proof of payment. For billing purposes be sure to provide us with your N.I.F.

Bookings made more than one month in advance when the service date coincides in the high season (April – September) will only be considered confirmed after payment by bank transfer of the sum equivalent to 20% of the total value of services and receipt of the service. payment receipt.

PREPAID RESERVATIONS

Up to 7 days before agreed date – 100% refund of amount paid.

Absent on service day – no return.

NORMAL RESERVATIONS

Up to 10 hours before service starts – free of charge.

On the day or start of the service after the arrival of the guide / vehicle to the agreed place – 30% of the total amount related to expenses and charges with the vehicle / guide.

Absent – 30% of the total amount of the reserved service related to expenses and charges with the vehicle / Guide.

All contracted services are subject to codes of conduct and may be canceled by us at any time after commencement without refund of the prepaid amount and full payment of the full amount of the service in the event of non-compliance with the terms such as:

Force majeure and not under the control of Azores Dream Tours may lead to cancellation or rescheduling of services, always in agreement with our customers and following a common sense policy.

Some examples of circumstances not attributable to Azores dream Tours and customers, which may lead to cancellation or rescheduling:

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THERMS AND CONDITIONS

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For any comments or doubts, please contact us by phone +351 919 607 160 or by email:[email protected]

Contact us

Need more information? Speak with us. Let us give you the best trip of your life!
(+351) 91960716024h per day

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